Powerful Assessment has Many Training Opportunities

Communication Training – Use the INSIGHT Inventory as a communication skill builder to help employees learn how people with various personality styles communicate differently and identify the ways they can flex (temporarily adapt) their behavior to reduce tension and communicate more effectively with people who have opposite styles.

Team Building – Use Teaming Up with INSIGHT to help team members identify their own and other team member’s personality strengths, and to discover ways to use their differences to build more productive teams. Use the INSIGHT 360 Style Feedback Set to help team members learn how other members of their team view them and create action plans for using this feedback information to work more effectively together.

Supervisory and Management Training – Use the INSIGHT Inventory to help supervisors and managers learn how their personality styles affect their approach to solving problems and communicating with their co-workers. Supervisors and managers will also learn how their co-workers, who have different styles, respond to certain communication strategies. Us the INSIGHT 360 Degree Style Feedback Set to help managers learn how their co-workers perceive them and how these perceptions affect the way their co-workers relate to them.

Career Planning and Job Interviewing Programs – Use the INSIGHT Inventory as a career self-assessment test to help employees identify their personality strengths and discover what career opportunities may make it possible for them to use more of these characteristics. Employees can also use the Interviewing with Insight version to identify ways to present their personality strengths more effectively in job interviews. The INSIGHT 360 Degree Style Feedback Set can be used to give employees important feedback about how they come across in interviews.

Sales Training – Use Selling with INSIGHT to help sales representatives learn how they come across to customers and how to adapt their personality styles to be more accepted by certain customers. Sales representatives can also examine what customer personality styles are the most challenging—and frustrating—to work with and develop strategies for communicating more effectively with these “challenging” customers.

Customer Service Training – Use the INSIGHT Inventory to help customer service staff identify how they typically come across to customers and how their behavior may change when they are experiencing the stress and pressure that arises when dealing with particularly difficult customers. Customer service staff can learn how to “flex” their styles to reduce tension that often arises between themselves and customers that have opposite styles and what appear to be unrealistic demands.

Total Quality Management Programs – Use the INSIGHT Inventory to help employees identify their own personality strengths and learn to use these more effectively in the total quality process. Employees that work on various quality teams will learn how to read other team members’ personality styles and then adapt their own style to work more effectively with these different team members.

Conflict Resolution – Use the INSIGHT Inventory to help employees discover the role personality differences may play in their conflicts with other employees. As employees learn how their own personality strengths may, at times, be frustrating to other people and how they may be irritated by certain particular personality characteristics in others, they build a “safe” ground to begin discussing and resolving conflicts.