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 CLOSING THE DISTANCE GAP
...connecting with customers and delivering exceptional service
Beauty is only skin deep.
As technologically advanced and beautiful as most retail businesses, resorts, and hotels have become, there is often a serious disconnect between guests and customer service. This can be changed! Delivering “memorable” service involves knowing some ancient secrets about human beings.
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 In this session, Dr. Handley opens the minds of front line staff and “first touch” associates to the six critical social-bonding behaviors that magically connect them in memorable ways with customers. These practices close the distance between “good treatment” and “great service”
The content is a thought provoking mixture of psychology, anthropology, sociology, and customer service laced with personal discovery and skill practice. Dr. Handley explains the psychological needs of customers in a humorous way that motivates participants to make immediate changes.
Dr. Handley reveals:
- What the human, as a tribal member, desires in social situations.
- The different power and social needs of men and women.
- When humans feel recognized and really attended to.
- What people want most from an experience as a team member.
- How to use social bonding to build memorable relationships.
This 90 minute session is fast paced, involves music, photos, multi-media, geared to grab the attention of young Gen X and Y audiences and yet be provocative and challenging for experienced front line staff.
Book Dr. Handley or call (800) 861-4769 for more information.
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